Menu
Supplies Junction offers a 30-day return policy on all merchandise based on the following conditions:
If Customer receives damaged box upon delivery, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Supplies Junction immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Supplies Junction Customer Service at customerservice@suppliesjunction of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for Bluedogink.com to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
If you have received defective merchandise you must contact Supplies Junction within 30 days for Return/Exchange. After an RMA is issued, we then email or mail you a call tag (Pre-Paid Shipping Label). All defective merchandise will be inspected once returned to our warehouse. We can then issue you a full credit, store credit, or replacement to be redelivered. After 30 days, Customer will have to contact the manufacturer directly, most manufacturers have 1-year warranties.
If you have non-defective and unopened merchandise within 30 days of original purchase date, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee.
We will not accept returns on merchandise that has been opened and is not defective.
All return products must have an RMA number or the return will be refused at our warehouse.
To receive an RMA:
Replacement Policy:
Cancellations:
If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!